Jeton Express service standards
The official service reference for Jeton Express and its project websites.
JETON EXPRESS SERVICE LIMITED is the company behind Jeton Express. This website sets the common service reference for our project websites.
The standards below guide the shipment conversation and coordination. Your accepted cargo, route, work scope, charges and schedule are confirmed in writing for the specific shipment.
Before cargo moves
Use these points when talking to our Guangzhou operations team.
Share goods, quantities, package count, outer dimensions, gross weight, supplier or pickup details, destination and cargo-ready date. Identify batteries, liquids, fragile goods, oversized pieces or other special requirements at the start.
Cargo photos · packing list · intended routeConfirm the starting point, destination endpoint, transport mode, collection and handling tasks, documents, delivery arrangements and who is responsible for each stage. Ask the team to resolve any difference between a project page and the proposed shipment plan.
Included work · responsibilities · agreed endpointConfirm the chargeable weight or volume, packaging basis, validity and included charges. Ask which collection, handling, storage, destination and delivery costs are separate, and how duties or taxes are treated. Revised cargo or scope needs an updated confirmation.
Charging basis · inclusions · separate itemsConfirm the receiving address, contact, reference and arrival arrangements before dispatch. Agree the package-count and visible-condition checks, photos or other records required. Define any repacking, consolidation, inspection or storage work before it is carried out.
Receiving reference · agreed checks · handling instructionsConfirm the invoice, packing list and product-specific information needed for the selected route. Agree who supplies and reviews each document, the cargo release instruction and the onward handoff. Special cargo is reviewed before acceptance.
Document owner · cargo acceptance · release instructionAgree the shipment reference, milestones and update channel. If timing, routing, cargo condition or the delivery plan changes, discuss the impact and next action with the team. Keep the relevant photos, documents and receiving records available when reporting a problem.
Shipment reference · affected stage · next actionWorked planning example
Quote A covers international freight only. Quote B also lists origin handling and destination delivery. The smaller headline figure is not necessarily the smaller total.
Keep unresolved items visible before approval. Do not total figures in different currencies without stating the conversion basis; an unspecified charge must not be treated as zero.
Worked planning example
A supplier order number, a warehouse receiving reference and a carrier tracking number can identify different stages. Searching the wrong number may return no result even when a package exists.
Separate confirmed events from assumptions: received locally, handed to a carrier, arrived at destination and delivered are distinct milestones. A missing scan does not by itself establish loss.
Illustrative planning example; quantities are invented, not a customer shipment or a quotation.
Availability depends on the cargo and selected service. Send the details before buying, packing or dispatching goods that may need additional handling or transport approval.
Batteries, liquids, powders, chemicals and other regulated goods need a shipment-specific review. Product descriptions, packaging photos and supporting documents may be required.
Repacking, inspections, supplier collections and storage are defined in the agreed scope, including instructions, charges and any applicable time limits.
Confirm the receiving address, release requirements, delivery appointment and unloading arrangements. Transit estimates depend on the route and handling conditions.
Prepare the details
Record collection and delivery points and the parties responsible for each stage. If the sales contract uses an Incoterms rule, confirm its version and named place alongside the transport service scope.
Keep shipment, value and condition records when reporting damage or missing pieces. Carrier liability, additional protection and insurance have different terms; confirm the provider, exclusions and applicable claim process.
For a service question or a difference between project descriptions, send the page link together with your cargo details. Our team will confirm the applicable service and next step directly.
